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Creating a Culture of Continuous Improvement |
Wouldn’t it be great if staff had the support they need to try out their own ideas for making their work, their teams and their services better!
In 2018, The Dudley Group made a long-term commitment to building a system for Continuous Improvement.
The Dudley Improvement Practice team, with the support of NHS England and seven other trusts, have created an approach to developing a culture of Continuous Improvement which is founded on supporting and empowering staff to improve the services they are passionate about.
The Dudley Improvement Practice vision and approach
| Vision | A culture of continuous improvement; delivering safe, high-quality, compassionate care. |
| Why? | Because a culture that encourages a growth mindset will result in #joyinwork and high-performing teams. |
| How? | Working towards the vision by practising the Dudley Improvement Practice Core Principles which are aligned to the trust values; Care, Respect and Responsibility. |
| Method |
Aligned with the national approach to improvement (NHS IMPACT), the Dudley Improvement Practice (DIP) method consists of a range of support options such as training, facilitated workshops, events and use of data, which together support teams with a structured approach to their improvement journeys. This is underpinned by changes in leadership behaviours to promote an improvement culture and by a management system that links improvement activities to the trust’s true norths and strategic objectives. DIP believes in three essential elements of Continuous Improvement; 1. Engagement – the power of collaboration is maximised by engaging the people who do the work every day and therefore have the most insight about how to improve it. 2. Equality – harnessing the great diversity in our people by treating everyone as thinking equals drives innovation and creativity. 3. Empowerment – developing a coaching style of leadership to make our people feel valued and psychologically safe to propose new ways of working, to contribute and to learn together. |
Resources
| Introduction to Dudley Improvement Practice 3-minute animation video. | Improvement Journey – part of the DGFT People strategy 2024-2026. | Gain CPD points with our improvement training and support to apply your skills. | Community of Improvement Practice – connecting, sharing & learning at Dudley. |
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