How we’re doing

We aim to improve the quality of care and service we provide. The Dudley Group NHS Foundation Trust’s number one strategic objective is to ‘deliver a great patient experience’. We are committed to actively engage and involve patients, their relatives and carers, listening to and acting on the information we receive to ensure we deliver a positive experience.

We hold a number of people panel events, including ‘Feedback Friday’ which is carried out at the end of every month so you can have your say on the care and treatment you received.

Compliments:

If you’ve had a positive experience at The Dudley Group NHS Foundation Trust or if you are happy with a member of staff, then please get in touch with our Patient Experience team and send your compliment in!

The service / staff members receive a copy of your compliment so they know how much their hard work is appreciated.

Get in touch with our Patient Experience team:

• Email your compliment to dgft.patientexperience@nhs.net
• Call us on 01384 244404
• Click here to comment on NHS choices

Resolving a concern

• You can speak to the members of staff who are caring for you or your relative
• Use the Patient Advice and Liaison Service (PALS) Feedback Form
• Email the Patient Advice and Liaison Service (PALS): dgft.pals@nhs.net
• Call the Patient Advice and Liaison Service (PALS) on Freephone 0800 073 0510

Other ways to send your feedback:

Patient Experience Strategy:

The Patient Experience strategy is a three-year plan which builds on the work we have been undertaking with our patients, their relatives, and carers. We are committed to actively engaging and involving patients, their relatives, and carers to listen and act on the information we receive. This strategy will promote working together and will set out how we will do this to ensure maximum involvement and engagement.